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What is Video on Demand?

Common Questions

How long does it take for a video to go in to my library after purchase?

You should have access immediately to the Video on Demand titles you purchase. If after 10 minutes you still don’t see it in your library, please notify us using the Ask Us button or contact page and we will resolve the issue as soon as possible.

I created an account, but have not received my password. Now what?

Occasionally, the password notification e-mail goes to a Spam or Junk folder. Please check there first, and then if you still have not received it, contact us via the Ask Us button or contact page.

Can I download the videos I purchase?

No. Videos on Demand must be streamed over an internet connection. This allows us to protect your videos in our cloud, and allows you to watch them from any internet connected device.

How do I change my profile information?

Once you log in to the site, you will see a link titled ‘My Profile’. Click this to edit your contact info, password, display name, etc.

How do I know which videos are in my library?

Once you log in to the site, you will see a link titled ‘My Library’. Click this and all of your video content will be displayed.